Two recent High Court cases reflect the fact that poor customer service and failures to deal with complaints and claims in a proper manner at an early stage can lead to unexpected and unwelcome outcomes for retail and leisure businesses.
Read more on Retail update: Defamation, assault & food poisoning
When does “unwanted conduct” constitute harassment?
News
The EAT held that a female manager did not harass a male team member when she gave him an unwanted back, neck and shoulder massage in an open plan office.
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For many years it has been the case that whenever possible a women should be offered a choice of how to deliver her child – natural vaginal delivery or a caesarean section.
Read more on Caesarean v natural birth – pros and cons of each
Reducing death and life-changing injuries on our roads
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Earlier this month, the DfT published a package of measures to reduce the number of people killed and injured on roads in the UK. The plan is to improve safety for all, from children in car seats to those with years of driving experience.
Read more on Reducing death and life-changing injuries on our roads
