IT Business Engagement Manager – Firm Wide
Vacancy details
We have an exciting, permanent opportunity for an IT Business Engagement Manager, this role can be performed on a hybrid basis from any one of our seven UK offices. This is an exciting time to join our IT team, and our growing firm. Our IT team is an area of the business that is currently undergoing significant growth and investment, to keep up with the ever-changing technological landscape.
As the IT Business Engagement Manager, you will play a key role in bridging the gap between IT and internal client teams, ensuring that technology solutions align with and support the firm’s strategic goals. Your role will be key to developing close relationships with the legal and operations teams, this will create a deep understanding of the firm’s technology and service needs and will be at the centre of creating the IT delivery and innovation agendas for the firm.
This is a rewarding position that offers a competitive rewards package:
- Private Healthcare
- Income Protection
- Life Assurance
- Annual leave of 26 days plus Bank Hols
- Additional Christmas Leave
- Pension Scheme.
- And more
Role: Business Engagement Manager
Location: Firm Wide
Hours: Full Time
Term: Permanent
Vacancy Reference: 1211-BBL
Who we are
You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.
We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.
Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Whilst we have no specific requirement for attendance at our offices on a set number of days per week, we do expect staff to attend the office to work alongside team members in the business development and marketing team some of the time. We see this as an essential element in building the best possible culture of collaboration and team working. Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.
The responsibilities of the IT Business Engagement Manager are wide ranging, to be successful in this role you will:
• Develop relationships with the teams you look after within the firm.
• Be the primary contact and relationship manager between our IT Team and other Legal and/or operational teams within Clarke Willmott.
• Work on a blend of proactive and reactive activities.
• Have a foot in both camps of IT and the business area you look after.
• Collaborate closely with stakeholders to create trusted relationships and clear understanding of working practices.
• Identify pain points and opportunities as well as provide the conduit to find solutions for delivery.
• Proactively identify processes, technology, service improvements and innovations.
• Communicate feedback into IT and the firm’s IT service partners on matters concerning their business areas.
• When things go wrong, you will provide an interface into the Support teams on behalf of the business area (essentially you will be the voice of the business).
• Communicate inputs to the Departments and Teams of what is going on and what’s in the pipeline from IT.
• Communicate inputs to IT from the Departments and Teams of what is going on / priorities in the business.
• Work with the IT delivery and Transformation team to scope items of change and development activity (support and development activities), prioritise and plan.
• Work closely with the IT Training team and the L&D Upskilling Programme to identify Department and Team specific training activities in relation to technology.
• Manage, alongside the outsourcing provider and Chief Architect, service issue escalations from the Department and Teams.
• Manage relationships with external suppliers and oversee procurement of IT products and services
• Stay up to date on current industry trends and best practices to drive continuous improvement in IT-business alignment.
This role is right for you if you have:
• Strong communication and stakeholder management skills, with the ability to interact effectively with both technical and non-technical audiences.
• Experience in translating business requirements into technical solutions and vice versa.
• Knowledge of IT governance frameworks, project management, methods and best practices.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Certification in ITIL. PMP, or other relevant credentials would be desirable.
• Proven experience in IT project management, business analysis, or technology consulting.
What we can offer you:
A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.
Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.
There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.
Listen to what a few members of our team have to say about what life here at Clarke Willmott is really like, to see if it’s the right fit for you.
Apply
If you would like to apply for this vacancy, please send us your CV and covering letter using the form below.
(If you have any difficulties with the form, you can email your application to us at careers@clarkewillmott.com)
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